Privacy Policy

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1. Who We Are

Direct Estimating, LLC ("Direct Estimating," "we," "us," or "our") operates the website directestimating.net. We provide a vetted estimator directory and in-house estimating services for the insurance restoration industry. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

2. Information We Collect

We may collect the following categories of information:

Information you provide directly:

• Name, email address, phone number, and business name when you contact us, submit a service request, or create an account
• Professional credentials, software proficiencies, work samples, and experience details submitted through our estimator application process
• Project files, claim documents, photos, sketches, and other materials submitted for estimating services

Information collected automatically:

• Browser type, IP address, operating system, referring URLs, and pages viewed
• Cookies and similar tracking technologies used for site functionality and analytics

Payment information:

• Payments are processed through Stripe, Inc. We do not store your full credit card number, expiration date, or CVV on our servers. Stripe's handling of your payment data is governed by Stripe's Privacy Policy.

3. How We Use Your Information

We use collected information to:

• Provide, maintain, and improve our estimating services and estimator directory
• Process transactions and send related information (confirmations, invoices)
• Vet and onboard estimators applying to join our directory
• Communicate with you about services, updates, and support requests
• Monitor and analyze usage trends to improve the user experience
• Comply with legal obligations and enforce our Terms of Service

4. How We Share Your Information

We do not sell, rent, or trade your personal information to third parties for their marketing purposes.

We may share your information in the following limited circumstances:

• Service providers: We work with third-party vendors who assist us in operating our business (e.g., Stripe for payments, Airtable for database management, Netlify for hosting). These providers access your data only to perform services on our behalf and are contractually obligated to protect it.
• Estimating production partners: When you submit a project for estimating services, relevant project files may be shared with our production partners for the sole purpose of completing your estimate. Personal contact information is not shared unless necessary to deliver the service.
• Directory listings: If you are an approved estimator in our directory, your professional information (such as your name, specialties, software proficiencies, region, and contact details) will be displayed to contractors who browse the directory. By joining the directory, you consent to this information being publicly visible to directory users.
• Legal compliance: We may disclose information if required by law, regulation, legal process, or governmental request.

5. Data Retention

We retain your personal information only as long as necessary to fulfill the purposes described in this policy, comply with legal obligations, resolve disputes, and enforce our agreements. Project files submitted for estimating services are retained for a reasonable period to allow for revisions and supplements, after which they are deleted.

6. Your Rights and Choices

Depending on your jurisdiction, you may have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your personal information
• Opt out of marketing communications
• Request a copy of your data in a portable format

To exercise any of these rights, please contact us at admin@directestimating.net.

7. Cookies

Our website may use cookies and similar technologies to enhance your browsing experience, analyze site traffic, and understand usage patterns. You can control cookie preferences through your browser settings. Disabling cookies may affect certain site functionality.

8. Security

We implement reasonable administrative, technical, and physical security measures to protect your personal information. However, no method of transmission over the Internet or electronic storage is completely secure, and we cannot guarantee absolute security.

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites. We encourage you to review the privacy policies of any third-party site you visit.

10. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child under 18, we will take steps to delete it promptly.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Last updated" date. Your continued use of the website after changes are posted constitutes your acceptance of the revised policy.

12. Contact Us

If you have any questions about this Privacy Policy, please contact us:

Direct Estimating, LLC
Email: admin@directestimating.net
Website: directestimating.net