Refund & Cancellation Policy | Direct Estimating

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We want every client to have a clear understanding of what to expect when purchasing services from Direct Estimating, LLC. Below is our policy for each service type.

1. Estimator Directory — Free Access

The estimator directory is currently free for contractors to browse and use.

Contractors can browse our vetted estimator directory and access estimator contact information at no charge. Because there is no cost associated with directory access, no refund applies.

2. Estimator Featured Placement (Coming Soon)

Paid estimator placement options are not yet available. This section will be updated when premium listing options launch.

In the future, estimators listed in our directory will have the option to purchase featured or priority placement to increase their visibility to contractors. Refund and cancellation terms for these paid placements will be published here when the service becomes available.

3. In-House Estimating Services

Flat-Fee Estimates (Xactimate writing, sketches, Matterport conversions, water mitigation scopes)

48-hour review window. Revisions first, refund if unresolvable.

If you believe there is a material issue with a delivered estimate, contact us within 48 hours of delivery. We will work with you to correct any errors or address quality concerns at no additional cost. If we are unable to resolve the issue to your reasonable satisfaction, we will issue a full or partial refund at our discretion based on the circumstances.

Refunds are not available for:

Estimates that are accurate and complete but are denied or reduced by an insurance carrier — carrier approval is outside our control.
Issues arising from incomplete, inaccurate, or missing information provided by the client (photos, measurements, loss details).
Requests made more than 48 hours after delivery, unless there are extenuating circumstances.

Supplement Services (Contingency-Based)

No upfront cost. Fee earned only on recovered funds.

Because supplement services are provided on a contingency basis, there is no upfront payment to refund. Our fee is earned only when additional funds are recovered through the supplement process. Specific terms are governed by the Supplement Services Agreement executed between Direct Estimating and the client.

QC Review

Non-refundable once the review is delivered.

Quality control review is a professional opinion on an existing estimate. Because the value is in the analysis and feedback provided, refunds are not available after delivery. If you believe the review was materially deficient, contact us within 48 hours and we will address your concerns.

4. How to Request a Refund or Cancel

For all refund requests, cancellations, or billing questions, contact us at:

Email: admin@directestimating.net

Please include your name, the service purchased, the date of purchase, and a description of the issue. We aim to respond to all refund requests within 2 business days.

5. Chargebacks

We ask that you contact us directly before initiating a chargeback with your bank or credit card company. We are committed to resolving issues fairly and promptly. Filing a chargeback without first contacting us may result in suspension of your account and access to our services while the dispute is investigated.

6. Contact Us

Questions about this policy? Reach out:

Direct Estimating, LLC
Email: admin@directestimating.net
Website: directestimating.net